Start Bio Solutions offers a guaranteed to work as directed or your money back within 30 days of your purchase date.

If in this timeframe and event that you believe that our products have not met your expectations we first ask that you contact us to explain your problem and we will offer tips and helpful information to assist in ensuring our products meet your needs and work as per our directions. Should our products still not live up to our guarantees and we’re satisfied you have followed the product directions for use and have used enough product for the amount of urine accumulated, Start Bio Solutions will happily exchange or refund the purchase price upon items returned to Start Bio Solutions for assessment. Postage costs are not refundable unless the item is deemed to be faulty by Start Bio Solutions.

Please note: Please be aware that while Turfy is highly effective at removing urine and its associated odor, it cannot repair turf burn marks or discoloration caused by old, unaddressed urine stains. The acid in urine can cause irreversible damage to the turf fibers.

We strongly encourage you to address urine stains as soon as possible and use a bio-enzymatic product like Turfy to remove them permanently and prevent any further damage.

Please notify our support team within 30 days of purchase should you wish to make a return.

Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.

Products need to be returned, at customer’s expense, and it is highly recommended that any returns are sent via Registered Post as Start Bio Solutions will not be held responsible for lots, stolen or damaged return deliveries.

You may be entitled to a refund equal to the cost of the product only. We will take responsibility for shipping costs to return faulty products to you. However, we reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind.

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After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.

All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.

If you purchased our Shipping Insurance and would like a refund because there was an issue with your package during shipping within 30 days of your purchase, please make a claim by visiting this page.

If there was an issue with your product for reasons other than shipping, please contact us via the chat or email us at hello@getturfy.com