We  have introduced our shipping insurance to ensure that your package is protected from loss, theft, or damage. Our shipping insurance is a small insurance premium that can be added to the cart as an add-on within the cart or checkout area.

By purchasing this insurance, you ensure that there won’t be any issues with receiving a refund or additional cost for a replacement order if any delays, loss, theft or damage does occur during delivery.

Please note that if you do not purchase this add-on, Turfy cannot be held responsible for any issues that have occurred during delivery. For more information, visit our returns policy, visit this link. 

If you have purchased our shipping insurance and you are experiencing issues with your package (theft, loss or damage), please contact us at hello@getturfy.com within 30 day from purchasing.

For other issues or if you have not purchased our shipping insurance please contact us at hello@getturfy.com

What is our Turfy Shipping Insurance? Our shipping insurance protects your orders against loss, theft, or damage in transit with instant resolution. When you add the Turfy shipping insurance to your cart, you can trust that your product will be covered incase anything goes wrong within 30 days of purchasing.

How does Turfy Shipping Insurance work? You can purchase our shipping insurance as a separate add-on to your shopping cart/existing order, pay a small insurance premium to protect your order from loss, theft, or damage.

How do I report an order issue to get a replacement or a refund? Please contact us at hello@getturfy.com within 30 day from purchasing.

Why do I need Turfy Shipping Insurance? Our shipping insurance offers you "peace of mind" package protection for all of your orders at an affordable price. If you do not purchase it, Turfy cannot be held responsible for any issues that have occurred during delivery.

How does Turfy shipping insurance process refunds or reorders?-

Refunds: When refunding an item, we cover the subtotal, shipping, and taxes. Reorders: We will reorder the items, depending on in-stock availability.

Unavailable items will be refunded. We will cover the cost of any reorders including shipping and taxes. In both cases, the Turfy Shipping Insurance cost will not be refunded.